Reference

Our Legal Terms for Indonesian Accounts

link parlay operates under a defined legal framework that governs how your account, data, and transactions are handled — eligibility depends on local law, and we are transparent…

Jurisdiction-aware accessDANA, OVO, GoPay & QRIS coveredAccount data rightsClear dispute processIndonesia-region policy

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What Our Legal Policy Actually Covers

link parlay Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our legal policy covers every interaction you have with link parlay — from account creation to withdrawals processed via DANA, OVO, GoPay, and QRIS. When you submit a deposit through any of these rails, our terms govern how that transaction is recorded, how disputes are handled,

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and under what conditions a reversal may be requested. Access to certain features depends on local law, and we apply those restrictions at the account level automatically. Data you provide during registration is held under our retention policy, which you can request in writing at any
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time. Payment context chips below summarise which rails fall within the scope of our financial terms.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about our terms, a data request, or a dispute related to your account, our support team handles legal queries through three…

POLICY HANDLING DETAIL

Inside Our Data and Account Security Practices

Here is exactly how we handle the policy areas that matter most to your account.

Data Retention

Account and transaction records are retained for a period required by applicable regulations. You may request a full copy of your stored data at any time by emailing our legal desk — we fulfil those requests within 3 business days.

Cookie Policy

We use session cookies for login persistence and analytics cookies to understand page flow. You can manage cookie preferences from the footer of any page on the site without logging in, and changes apply immediately.

Account Security

Your account is protected with two-factor authentication available via SMS. Any login from an unrecognised device triggers an email alert to your registered address, giving you a direct path to flag unauthorised access.

Payment Data Handling

When you transact via DANA, OVO, GoPay, or QRIS, your payment credentials are never stored on our servers. Transactions are tokenised at the point of entry and cleared through the respective payment rail's own secure environment.

Policy Change Notification

When we update our legal terms, we send a notification to your registered email at least 7 days before the changes take effect. You can review the diff in your account under Legal & Privacy before confirming acceptance.

Requesting Policy Changes

To correct inaccurate account data, dispute a transaction record, or request removal of your personal information, navigate to Settings in your account dashboard and select Legal & Privacy, or contact our legal email directly.

Frequently Asked Legal Questions

These are the questions we hear most often from account holders in Indonesia about their rights, our policies, and what to do when something needs to change. Each answer points to the specific step or channel you need.

Yes — access to certain account features and game categories depends on local law. We apply region-based restrictions automatically at the account level. Where local law permits, full account features are available to you.

Log into your account, go to Settings, and select Legal & Privacy to submit a data access request. Alternatively, email our legal desk directly. We respond with your full data package within 3 business days of receiving your request.

Our financial terms cover all transactions processed via DANA, OVO, GoPay, QRIS, and Indonesian bank transfer. Every transaction through these rails is logged and subject to our dispute and reversal procedures outlined in the policy.

We send an email notification to your registered address at least 7 days before any legal term update takes effect. You can review the specific changes in your account dashboard under Legal & Privacy before confirming your acceptance.

Open a dispute via the live chat channel or by emailing our legal desk with your account ID and transaction reference. We review the record and respond with a formal outcome within 5 business days of the dispute submission.

Yes, you may request deletion of personal data by going to Settings, then Legal & Privacy in your account dashboard, or by sending a written request to our legal email. Deletion is processed within the period required by applicable regulations.

Our system sends an automatic alert to your registered email address whenever your account is accessed from a device we have not seen before. You can then flag the login as unauthorised directly from that alert email to trigger an account review.

Our Legal Terms for Indonesian Accounts

How to Reach Us on Legal Matters

Inside Our Data and Account Security Practices

Data Retention

Cookie Policy

Account Security

Payment Data Handling

Policy Change Notification

Requesting Policy Changes

Frequently Asked Legal Questions

01 Does access to link parlay depend on Indonesian law?

02 How do I request a copy of the data link parlay holds about me?

03 Which payment rails are covered under the financial terms?

04 How will I know if the legal terms change?

05 How do I dispute a transaction recorded on my account?

06 Can I ask link parlay to delete my personal information?

07 What happens if I log in from an unrecognised device?

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